Last updated: July 2026
1. Quotes & bookings
Prices shown on our website are indicative "from" prices. Your exact price depends on property size and condition and is confirmed with you (usually by phone) before your clean begins. A booking is confirmed once we have agreed the service, time and price with you.
2. Payment
Where card payment applies, payments are processed securely by Stripe. An authorisation hold may be placed at booking, with payment captured after your service is completed. See our Payment Security page for details.
3. Cancellations & rescheduling
Please give us at least 24 hours' notice to cancel or reschedule a booking. Late cancellations, or situations where our team cannot access the property at the agreed time, may incur a fee to cover team costs.
4. 24-hour satisfaction guarantee
If you are not happy with any part of your clean, tell us within 24 hours and we will arrange a return visit to re-clean any missed area free of charge.
5. Bond back guarantee (end of lease cleans)
End of lease cleans are completed against a real estate style checklist. If your agent raises a cleaning issue covered by our checklist within 72 hours of the clean, we will return and rectify it free of charge. The guarantee covers cleaning items only, and excludes damage, wear and tear, and items not part of the agreed scope.
6. Access & safe work environment
You agree to provide safe access to the property at the agreed time. Our teams may decline to clean in conditions that are unsafe. Utilities (power and water) must be available for end of lease cleans.
7. Liability
Flash Clean holds $10M public liability insurance. Any damage claims must be reported within 24 hours of the service. Our liability is limited to the cost of the service provided or repair/replacement of the damaged item, whichever is reasonable in the circumstances. Nothing in these terms limits your rights under the Australian Consumer Law.
8. Contact
Questions about these terms? Contact admin@flashclean.com.au or call 0426 365 751.