Last updated: July 2026
Flash Clean Pty Ltd (ABN 70 649 697 138) ("Flash Clean", "we", "us") is committed to protecting your privacy. This policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
When you request a quote or book a clean, we collect information such as your name, phone number, email address, service address, property details (bedrooms, bathrooms, access instructions), and your service preferences. If you pay by card, payment is processed by Stripe — we never see or store your full card details.
2. How we use your information
- To provide quotes, confirm bookings and deliver cleaning services.
- To contact you about your booking, including confirmations and reminders.
- To process payments securely through Stripe.
- To improve our services and respond to your feedback.
We do not sell your personal information to third parties.
3. Disclosure
We may share relevant details with our cleaning teams so they can perform your service, and with service providers who help us operate (such as our payment processor and website hosting providers). These providers are required to handle your information securely.
4. Storage & security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Booking information is stored on secure systems, and access is limited to staff who need it to deliver your service.
5. Access & correction
You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below.
6. Cookies & analytics
Our website may use basic cookies and analytics to understand how visitors use the site and to improve the experience. You can disable cookies in your browser settings.
7. Contact us
If you have questions or concerns about your privacy, or wish to make a complaint, contact us at admin@flashclean.com.au or call 0426 365 751. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.